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The Help Engine

Sock Puppet Avatar Ideas Wanted

wanted socky
One on the things we’re concentrating on at the moment is improving the site and listening to suggestions on ways to make it better. People’s feedback is extremely valuable to us because what we’re doing is new, so thanks to everyone who has taken the time to drop us a line or give us a call.

Continuing this theme, several people have mentioned that they’d like to choose their own sock puppet avatar which is something we hadn’t considered. We think it’s a great idea and as a result we’d like to do a bit of crowdsourcing to help put the idea in practice so we’ve posted a ‘looking for ideas for Socky the puppet avatars’ on the site for people to respond to and comment on.

So far we’ve Socky and his girlfriend who is yet to be named and we’d like to add 6 more at this stage, 3 for hers and 3 for hims. Ideas to date are Father Xmas Socky in accordance with the festive season and Socky Fawkes though we think he might have gone up in smoke last week. As well as being able to see your Socky live on the site (we might even provide stats on which is most popular), we’ll be sending a real Socky to the people whose ideas we like most.

We’ve posted the question at the link below so please let us know your suggestions there. Thanks in advance and don’t forget to log in if you want the chance to receive your very own Socky for Christmas, postal strike permitting!

http://bit.ly/18oXxk

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Ask the Audience

I’ve just finished reading James May’s article at the end of the Motoring section in the Telegraph. He’s trying to research the best type of Ferrari to buy and he’s been on the internet – which he calls the “Web of Lies”.

He’s struggling to find consensus on whether or not the Ferrari he is interested in is any good – he’s read some articles that say it’s got great ergonomics and some that say the opposite, you have to take the car apart every few months to fix it and some that say it can be fixed by anyone. He’s certainly confused.

So what does he do to help him make a decision?
He asks his readers. (He previously did the same thing when he couldn’t work out why his old motorbike wasn’t working.)
Guess what?
He always gets the answer.

Of course we don’t all have a column with a readership of millions; however if you post your question or problem on Cofacio, we’ll get it out there and find you the answer you need from other humans too – as James May has found out it’s more reliable and more fun too. Give it a go!

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Predicting the Future – The Importance of Search Information

We’ve all dreamed about what we could do if we were able to foresee the future and most of us I guess would probably make ourselves rich and then work to avoid oncoming disasters in that order. So when Google announced recently that it could do just that, predict the future, it made us really sit up and take notice.

The news relates to the latest release of Google Insights which forecasts what will be searched for in the future, based upon past and current search trends. In Google’s own words Insights means that marketers can now plan future campaigns more effectively, allocating budget and resources appropriately. A compelling argument considering that everyday millions of people tell Google what they’re looking to purchase.

And it’s not only marketers who stand to benefit. Given that we also search for information on health issues, public services, transport links and education. The information we generate could potentially be used by governments to help predict economic activity and plan budgets more effectively, meaning everyone gains.

From our perspective then, full marks to Google as Insights is further evidence of them adhering to their stated intention of sharing information, the importance of which should not be underestimated. Though as a final thought, we would suggest that it’s equally beneficial when people publish there wants and needs in a more open and direct manner, something inherent in what we are doing with Cofacio.

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What people are looking for on Cofacio

We were wondering what people would look for and discuss on Cofacio and the answer seems to be pretty much anything. We’ve highlighted a few of our favourite topics to date and the best way to describe them would be diverse. We’ve people asking about children’s books, bands at launch parties, car registrations, computer games for kids and my personal favourite ’sink mats’. Below are the links so you can learn, laugh and despair with fellow Cofacio users.

http://cofacio.com/related-searches/Is-there-a-band-playing-at-the-Cofacio-launch-party/7608.htm

http://cofacio.com/related-searches/roald-dahl-books/7304.htm

http://cofacio.com/related-searches/Does-anyone-know-what-next-years-car-registrations-are-going-to-be/6785.htm

http://cofacio.com/related-searches/sink-mats/8273.htm

http://cofacio.com/related-searches/How-to-train-children-to-become-addicted-to-computer-games/7756.htm

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The End of The Summer Holidays

I’ve just returned from working on the Spanish side of Cofacio in Madrid and it feels that both the UK and Spain are enjoying the last few rays of summer sunshine. We’ve been thinking about the type of users who might Cofacio particularly helpful and have reasoned that in the UK, during this recession a lot of people have been staying at home or at least in this country.

I personally enjoyed holidaying in Dorset, and although we chose holiday cottages there’s also a lot of evidence of people going camping and caravanning, doing house swaps ,and even couch surfing. In fact The Times reports UK Camping has hit record levels this year, with some reports that more British people camped in the UK than visited Spain for their summer holidays.

Interestingly despite Caravanning having a dodgy reputation in the UK, with Top Gear continually bashing it’s status with episodes like the following where they burnt a caravan:

Caravanning has starting to become credible, Wifi is being added to campsites, there’s a cool Web 2.0 style camping web site called Campr, and even professional footballers like Rio Ferdinand have been staying at a Holiday Parks. In fact things are going so well for the caravanning trend-setters that the BBC even had to admit that their Caravan burning was a fake. Top Gear are still up to their anti-caravan tricks though with news of their latest stunt this time unintentionally ending in disaster as they crashed a hot air balloon carrying a caravan the other day.

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Web Cooperation and Sharing Services Making the News

Last week saw two pieces of news that were particularly relevant to Cofacio. The first was the purchase of Dopplr for $15 million by Nokia and the second the launch of a new search service called Askpeopleyouknow.

For those that haven’t heard of Dopplr it’s a travel tool that allows you to share plans with your network of friends and colleagues. Rather like in work when you let people know where you’re going to be, Dopplr lets you share this information with the people you choose, not just as a way of keeping people informed but also as a means to organise your time better. If you happen to be in New York on business when your friend or business associate is too than why not meet up for dinner or arrange a quick meeting rather than kill down time on your own for example.

Askpeopleyouknow (AKYP) is a social search tool that lets you share searches with your chosen network. It’s a social network in that you need to create a profile and then invite or find friends. Once you’ve done this the idea is that can not only search the web as you would normally but also ask your network of friends if they have any ideas as well. It’s been funded by Peter Bazalgette, ex Creative Director of Endemol, amongst others so it will be interesting to see how quickly it can gain traction in an already extremely competitive search market. Getting people to give up the Google search habit is no easy task as Microsoft, Yahoo and Ask have all found out.

With regards to us, it’s great news to see value being put on both these products as they offer features and benefits that we’ve built into Cofacio.

The first is the ability to share information with other people which benefits us by allowing us to find others in similar situations so we can jointly make the most of our time and be better organised. Finding others looking for the same can open up numerous opportunities for cooperation between those two or more people as they share a common objective.

The second is the ability to ask a number of people easily and simply, without having to do so individually by phone, mail or in person. In the case of Cofacio you can ask other Cofacio users or post your query to your contacts on Facebook or Twitter. So while search engines undoubtedly provide us fantastic access to the information documented on the web, it’s worth remembering that;

1. People are great sources of tacit knowledge, i.e. information that can’t easily be transferred in writing and is better explained via conversation
2. A lot of information simply isn’t on the web and resides in people. I’m still looking for a statistic but my guess is that a minuscule percentage of the worlds information is documented, let alone made public online. Just consider the number of closed company and organisational intranets.
3. It is often other people’s opinions that help us make decisions. People we know or those we consider experts allow us to qualify information that we find and benefit from their experience and knowledge.

To end then, congratulations to Dopplr and good luck to Askpeopleyouknow. It’s always good to hear positive news about other web companies in the cooperation space and great to see such an ambitious start up as AKYP being run out of the UK.

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Networking for Fun

Apologies for not blogging more but we’ve been flat out this week listening to feedback from people and making changes. Thanks especially to Yannick, Manu, Simon, Derek, and Aneel for their ideas and encouragement.

Saying that, it’s not been all work and we did manage to get out of the office this Tuesday to attend a Business Scene event on Social Media, a worthy substitute for a night in watching the opening matches of the Champions League and well worth the trek across London on a rainy wet evening. The people attending were a varied business crowd, all very pleasant though different to the people at our last event which was the DConstruct web developers conference in Brighton. There’s a blog post coming soon on that event but it was pretty blue sky stuff so please bear with us while we try to understand it.

The talk at Business Scene was given by Nick Tadd, a self confessed web enthusiast who very successfully spelt out the opportunities for businesses that social media sites such as Facebook, Twitter and dare I say Cofacio offer. In the same way that individuals can manage and enhance their personal relationships via social media, so too can companies and organisations enhance their customer relationships. It’s about having a two way discussion, slightly different to more traditional marketing which has been more of a monologue. With social media the rule is that people buy people and conversations lead to clients.

After the event came the traditional hour of meeting and greeting. Now I for one was thinking of getting home to see the end of the football and putting my feet up so the idea of networking was not something I was really enamoured with, which is when the event organisers added a twist to the proceedings. It was suggested that each person write down three things about themselves, two of which were true and one of which was a lie, and that we then tried to meet as many people as possible and identify as many lies or truths as we could.

What resulted was the noisiest and most fun networking session I’ve experienced and probably one of the most productive. People noticeably relaxed as they revealed more about themselves and tried to guess the truth about the other person. It was a great example of how people enjoy discussing and talking about their interests, and a great example of how socialising for fun can be just as beneficial for discovering new opportunities, ideas and people.

Recently we’re often asked what Cofacio is going to give people and what’s in it for the user, to which we answer that conversation with others looking for the same can lead to knowledge sharing, new ideas and new opportunities. However, we shouldn’t forget that socialising with like minded people is fun, it’s something that we inherently enjoy and ultimately need if we like to feel part of something bigger than ourselves. For us then, Cofacio is as much about people having fun as about them finding what they’re looking for, we hope you agree.

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We’re Live – and there’s a £25 Amazon Voucher up for grabs

So now you all know what we’ve been up to for the last month here’s the beta version of Cofacio. It’s version 1 of many so do please try the site, bear with us if you find any imperfections and recommend it to others if you like the idea.

The idea of the site is simple, find others who are looking for the same as you, because:

  • It’s fun
  • It’s social
  • It could be helpful
  • You might meet some interesting people
  • You’ll be able to find out stuff that people know but don’t write down
  • You can vent your frustration and have a rant when you can’t find what you’re looking for

At this stage, please do treat the site as a bit of fun. Our biggest challenge is to populate the site with lots of searches and comments so please do search for, and comment on, as many things as you can think of. If you looked for others in Cofacio every time you searched for something in Google you’d be amazed at how many times you and other people look for the same or similar things.

We’re going to be giving away a £25 Amazon voucher to the most fun and popular post this month as a small way of showing our gratitude so please do have a go.

So, a big thanks to all of you for showing an interest and taking the time to try the site. We hope you like Cofacio and find it both useful and entertaining. Any feedback on improvements and other more suitable business ideas would be more than welcome.

Sim and Darren

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150, that’s the magic number

We’re big fans of Malcolm Gladwell’s book the Tipping Point – it’s a business book that’s also a geat read. There are a number of aspects in his book that caught our attention and imagination – the  secrets of Sesame Streets success, and the story of why Zero Tolerance works in society are just two. The one that I really feel for is 150.

150 is the number of humans in a group that will function and thrive as a community, and according to Robin Dunbar’s research it’s all related to the size of the neocortex in our brains – other animals function better in smaller groups because they have a smaller neocortex. Both Dunbar and Gladwell reference an interesting organisation called Gore Associates, famous worldwide for their water proof breathable fabric (and in this house their bendy toothpicks). Reading about Gore really inspired me, in Gore there are no bosses, or job titles, everyone is just ‘an Associate’. There isn’t really any top-down strategy (and definitely no powerpoint or white boards). The way Gore works is to build a plant that is big enough for 150 associates and then they get on with being a successful business. Maintaining the plants with under 150 employees means that managing the company strategy and ethos is more effective – it’s managed by human relationship and peer pressure, not by top-down instruction (or even company songs).

Cofacio right now is rather smaller than 150  but we have been influenced by this story and hope to reflect it in our ethos and in the way the website community works (12 is quite important too).

Posted in ethos | 3 Comments

Not in the Know

There’s no time like the present so I’m writing my first blog entry as I sit in Barajas Airport, Madrid. I’m waiting for my flight which should have left at 7.40 but is now scheduled for 11.35. Only a 4 hour delay but hey it’s August so I should count myself lucky shouldn’t I?

I’m not sure why the flight’s been delayed but I’m in good company because neither do the airline’s office staff and I’m fairly sure that if I asked one of my fellow passengers they wouldn’t know either, but then I can’t ask them because I don’t know who they are either. Someone knows what went wrong with the plane but I don’t know them and I don’t know anyone that does, so I’m not in the know which leads us to Cofacio and the reason we created it.

Cofacio is designed to bring people together and promote cooperation through the use of social media. We want Cofacio to help people to be in the know by connecting them with the people and organisations around them. The great thing is that this is already happening. Were the airline I’m flying with to follow the example of the Piccadilly Line on Twitter at http://twitter.com/tubepiccadil (instead of charging for an information text service) then they’d have been a better flow of information and everyone right know would be a lot happier. It’s a great example of how sharing even the simplest information at very little cost to oneself can make a real difference for many others, why leave others in the dark if you have the the ability to help them?

We know that social media is making it possible for people to share information and collaborate on a scale, and with an ease, never experienced before. We believe we are at the beginning of a period of change in how people, companies and organisations share information, interact and cooperate. We plan to be part of that change and we invite you to join us.

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