I am a champion of the use of social media for customer services. I am a senior consultant at Foviance and founder of the LinkedIn group - where social media meets customer service. I was previously the customer knowledge manager at The Carphone Warehouse, where I was responsible for setting up their use of social media to provide customer service. Prior to this I was the Global Online Marketing/eCRM Manager at Mars Drinks. I am also an avid tweeter (@guy1067) and occasional blogger on http://beingguy1067.wordpress.com.
. guy1067 is an expert cofacio helper!
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